Manufacturers who do not know how good their equipment is

This used to worry me quite a bit. Still does. But I now wonder if it should. [this goes for distributors, and to some extent dealers as well]

A prime example is we go to a show, and go into the manufacturer’s (or distributor’s) room, and their product is shown in a bad light, usually because the associated equipment is a poor, often VERY poor, choice. But the manufacturer acts like everything is fine sounding -that this is the way that their product usually sounds. But… we know better. Their product can sound wonderful.

Another prime example is the systems that a manufacturer uses in their factory to test. Is it another poor system? What about the system the manufacturer has at home? If they have one.

My concern has always been, if the manufacturer doesn’t have a top notch system to test their product on, how will they know how to make it sound its best? They are just designing in the dark, with no clue about just how good their equipment can sound and what their designs are requiring of us to make it sound its best.

[As an aside, Peter Qvortrup of Audio Note usually seems to have a level 5 (or better :-)) system in his office that he can hear things on [we all could hope and pray for such a system in our listening rooms] and Nordost, from what I understand, has everybody there take prototypes home and do a lot of listening – so they can get a real sense of the product on many different systems. I know most Software companies also use one or both of these approaches as well when developing new software.]

But… another perspective on all this is cars. Or musical instruments. You can’t just fly Van Halen in, or an Unser, and have them drive each one of your prototypes. In some sense they build the best thing that they can, and then expect that they will be used in ways, once they get into the field, that will take their products to the limit… and beyond.

So [when I feel like I need to stop worrying quite so much :-)] perhaps there is a nice balance here somewhere, between developing high end audio equipment with more or less a deaf ear – only looking at it from the technological point of view, and getting lots of feedback at each step of the development from people who like to push the boundaries of their product’s performance envelope.