Boutique hardware

I find the escalating prices of high end audio gear both frustrating and fascinating

For example, the first amp from Dan D’Agostino after he left Krell. It is $45K.

d'Agostino amp

Another example is Tenor, who after a career of making more or less average priced high end amps in the $20K to $30K range went under for a bit and then came back with an amp in the $60K [hard to find a price] region.

There are many other examples. Soulution is another, although they have been around for a few years. The Continuum turntable another example.

And these are established brand names. Many, many others come from nowhere.

What is going on?

I tried to compare it to the clothing industry.

So, say, you have Versace and they come out with $1000 pair of jeans [maybe they have, I do not know]. We look at them and see a whole line of jeans [and many other types of clothing], at a wide range of prices and all fairly well-regarded, if expensive.

This is the model for most high-end audio manufacturers up to a few years ago.

OK.

Now, one can continue along this line of thought and imagine that a leading designer at Versace [as opposed to Target or Sears] leaves and creates their own line of boutique jeans. Maybe they then go and come out with their first pair of jeans and price it $1000. One looks at the pedigree/cred of the designer, and A) the quality of the jeans and …

… there will be some B) people who want their clothes to be one-off, or very unique, or to be the first to discover a new designer, and are willing to pluck down a large chunk of their money on the jeans.

The problem is that A) is quite a bit more evident for jeans than it is audio equipment [which requires lots of associated equipment to be evaluated, etc.] and B) [explorers] I do not understand, personally, but people do seem to want to own something new and unique, albeit all the time hoping that it becomes the height of [high-end audio] fashion and quite popular, making them the ‘discoverers’.

It is perhaps the case then that boutique high-end audio manufacturers that have just a few very high-priced products are catering to that small segment of us who enjoy shopping using the B) explorers approach. The problem might be that as soon as one of these becomes slightly popular and successful, the explorers will look elsewhere. They then sell the gear, which then saturates the used market.

So how to avoid this trap if you just have a few products? 1) Put out a new version of the product or 2) broaden your product line:

1) guarantees the immediate saturation of the used market – so it is a little scary if you only have a few products. Some of the previous owners will go elsewhere, but a few new owners will be added, seeing the product as maturing and more desirable now. But as versions increase, the customer base withers. Unless a miracle occurs, this kind of guarantees the manufacturer will not grow beyond a niche status and will eventually fade away.

2) this is expensive and time consuming. But it does build a sustainable brand for the long term.

So, here is a question. How many products does it take to make a ‘broad product line’?

Take it beyond audio again to… hybrid cars. The SmartCar versus Toyota’s hybrids. You can see how having several options allows a manufacturer to weather changes in fashion and economies.

As a counter example, however, take Porsche. They do not have many models [although fairly recently adding an inexpensive model and a SUV]

That is what I meant above by ‘unless a miracle occurs’. I am sure all boutique manufacturers want to be the Porsche of their niche. 🙂

But it takes both a miracle [IMHO] and work. Porsche has a long history. They race their cars. They featured them in movies. Famous people drive Porsche. They put a lot of work building their boutique brand. So I guess that gets us:

3) put a LOT of work into building your brand when it only has a very few products

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I guess the whole point here is that this is really fringe behavior – where established brands are not treated any different than brand new ones, where the pedigree of the designers is not examined very closely, where products are not compared to each other so it remains this real mystery about just how good something really is.

On the other hand, of course, this is a lot of the charm of this industry too. Kind of the wild west with a lot of wild characters doing wild and crazy things. I have no problem keeping it wild, just so long as we all kind of understand and appreciate just how wild and crazy things really are.

The Gell-Mann Amnesia effect

[Hopefully people can abstract this somewhat humorously described concept below to understand that this quote is a reminder that we also have to take all high-end audio reviews with a grain of salt, to view them with trepidation and suspicion, to look askance when they are in our presence, to… 🙂 – in particular those reviews by reviewers who have shown that they will sometimes pound the table and insist that ‘wet streets cause rain’].

Briefly stated, the Gell-Mann Amnesia effect is as follows. You open the newspaper to an article on some subject you know well. In Murray’s case, physics. In mine, show business. You read the article and see the journalist has absolutely no understanding of either the facts or the issues. Often, the article is so wrong it actually presents the story backward—reversing cause and effect. I call these the “wet streets cause rain” stories. Paper’s full of them.
In any case, you read with exasperation or amusement the multiple errors in a story, and then turn the page to national or international affairs, and read as if the rest of the newspaper was somehow more accurate about Palestine than the baloney you just read. You turn the page, and forget what you know.
—————————————————— Michael Crichton

Why Some Equipment Gets Reviewed and Others Not

This is meant to be just a dispassionate enumeration of the ways that I have observed that the press decides to review a piece of high-end audio equipment (or room at a show). Not saying whether any of this is good or bad; in this world, in this economy.

1. The manufacturer or exhibitor is a heavy advertiser in a magazine [getting this contentious reason out of the way up front]. A certain percentage of reviewers at a magazine will naturally feel appreciative that their mag is being supported by these folks.and write a few kind words

2. Wining and dining [often mass quantities at a show :-)]. A certain percentage of reviewers will naturally feel appreciative of the wonderful food, beverages, cigars, etc. and write a few kind words

3. Being treated as if they were the most important and wonderful person in the world [i.e. the exhibitor or manufacturer is a good sales person]. A certain percentage of reviewers will naturally feel appreciative of the respect being given and write a few kind words

4. An individual reviewer likes the manufacturer, exhibitor, or their products and/or likes what they hear [Reviewer as Champion – perhaps the most ethical reason]

5. Tradition – this manufacturer/exhibitor always gets a few words

6. Equipment on ‘perpetual loan’ [aka free]. Write a few kind words and keep the equipment for an extended period. Feature it periodically in your reviews and show reports and keep it longer. Tried and true, baby.

Ways That Do Not Attract Reviews (if none of the above are working)

1. Being nice, kind and cheerful [these exhibitors abound at shows – nary a review to be seen]

2. Being the most expensive [Where are the top Goldmund, the top Transroter (or ClearAudio) table’s reviews, etc. etc. etc. not to mention how many expensive rooms at shows are ignored. Is this the Triumph of the Mediocre – read any Stereophile letters page about the demand for ‘affordable’ gear reviews – or the manufacturers wanting to keep a mystique around their statement-level products and so avoiding reviews? Don’t know.]

3. Having the best sound [this is kind of weird, I know, but it is a truism. So much equipment out there provides good value at the price and is completely ignored. Having no special ‘aura’ of potential mass amounts of advertising dollars nor forthcoming with the food, wine and treats, and/or free equipment – and no ‘champion’ #4 above – means virtual invisibility].

Things That Do Not Prohibit Getting a Positive Review

1. Sounding worse than its peers

2. Periodically catching on fire [No, I will not divulge, except to say it ain’t nothing we sell… thank goodness]

3. Being outrageously more expensive in the U.S. than elsewhere [this is actually relatively rare in this global economy, but not unknown, and with some popular brands to boot]

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As you can see, a manufacturer/exhibitor can take one of a few perhaps dubiously ethical and definitely somewhat costly approaches to get noticed… or hope and pray for a reviewer, hopefully prolific, to like them and what they do and be their free, unfettered champion.

For the purposes of this post, prolific posters on forums behave just like reviewers.

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