We no longer accept posts on this thread that whine about this or that problem with the transport on the Prestige. Most of you have contacted us and we have given you the address and phone number of the factory authorized Audio Aero Repair Center here in the U.S.

Greg Collins, Sedonix, 1.928.634.1400, sedonix.com. They’re in Arizona, USA, kinda between Phoenix and Sedona.

Greg might be able to get your broken player working again depending on it’s issue … but he doesn’t have complete replacement mechanisms yet, either.

Seems to me like we should all be pissed at Philips and Sony for putting out SACD/CD transport mechanisms that have high failure rates, causing at least a few high-end manufacturers to more or less replace all the transports in the players sold with one of these mechanisms.

Audio Aero is also working on a replacement transport - one that will no doubt sound better than the original. We’ll definitely let you know when they are available.

These things do happen. Nobody likes it. A giant part supplier [Philips/Sony] puts out a superior sounding product but with an unacceptably high failure rate that causes a very small company all sorts of pain and expense. Because of this high failure rate, an insufficient stock of replacement transports was retained. Now we just have to wait for the new ones.

And … please understand that not all Prestiges have these problems, but the number that do have them is higher than we all want it to be. We empathize with everyone who really needs a new transport. The Capitoles use the Philips CDPRO 2 top loading transport, which is really quite robust. Our original Capitole Mk II from 2002 is happily playing at a Denver customer’s home, we have *never* needed to repair it.

This isn’t a big company like Toyota, but like Toyota their products are some of the best in the world, and also like Toyota, they will obviously be back bigger than ever.

My prestige sacd 2 with sony mechanism stopped reading sacd discs. i want to change the mechanism .
Ihave a friend who can change it for me, but i do not know where i can buy it and the model number of the sony sacd mechanism.

can anybody help me out on this

thanx

Neli tells me she talked with you at length and filled you in on what we do.

Take care,
Mike

On the other hand, regarding Audio Aero problem, I wrote, faxed and emailed Audio Aero on not less than 6 different times, sent them several photos of the displays of cd player but it is extremely frustrating that so far AA have not considered it necessary to reply or to even acknowledge receipt of my correspondences. I’ll wait for some more time and then react. More surprising is how on earth do AA think I can play my cd without an appropriate puck? I consider such behaviour inacceptable. Will update you on any development soon.
lall
Dr Jawa Lallchand
Mauritius

I believe Neli has contacted you about this and hopefully things will get straightened out as soon as possible [I’m hoping the reseating of the cables fixes most of it]!

Good luck,
Mike

The second, and most important, problem is where I really need help from experienced AA owners. When I close the drawer (tray) with or without the a CD inside (without the puck as it does not fit the shaft), the player attempts to read the disc and says NO LOCK (probably because of no puck). The problem is that it intermittently makes a clicking sound and the player shuts down for a few seconds and then re-awakes and re-attempts to read the disc again and again..
When I press the volume button, the player stops automatically switches to -32dB (according to the reading) and responding to the remote or top any button of the player. It thus has to be shut down manually through the switch.
It looks like a circuit board problem> Could you please advise? I do not want to send the player back to the factory or post it as it entails heavy costs and offers no guarantee of working when it comes back. I just spent some 1000 Euros on SE the upgrade and my player is not working.
Would really appreciate your help and advice. You may e-mail me privately.
many thanks
lall

During the break in period, the player becomes more relaxed. More transparent, yes, and better rendering of attack and decay, and better dynamics. Really most of the break in is accomplished during the first 700 hours or so.

Kind regards,
-neli